At ABX PERFUMES, we are committed to providing high-quality products and excellent customer service. If you receive a damaged product, you can request a return or refund as per the following policy.
Return Policy
1. Eligibility for Returns
- Returns are accepted only if the product is damaged or defective upon delivery.
- You must request a return within 7 days from the delivery date.
- The product must be in its original packaging with all tags and labels intact.
- Used or tampered products will not be eligible for return.
2. Return Process
- To initiate a return, contact our customer service at 8800159445 or email us with:
- Order ID
- Clear photos of the damaged product
- Once your return request is approved, we will arrange for a pickup or guide you on how to return the product.
3. Non-Returnable Items
- Products that are not damaged or defective.
- Items returned after the 7-day return window.
- Opened, used, or altered products.
Refund Policy
1. Refund Eligibility
- A full refund is issued only if the product is returned due to damage or defect.
- Refunds will be credited within 7 days after receiving and inspecting the returned product.
2. Refund Method
- Refunds will be credited to the original payment method (bank account, credit/debit card, UPI, or wallet).
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after confirming account details.
3. Exchange/Replacement Option
- If you prefer, we can replace the damaged product instead of processing a refund with in 7 days
Contact Us
For return or refund requests, reach out to us at:
📍 Store Address: B204 AB Men’s Wear, Shalimar Garden Main, Near Bharat Mata Chowk, Sahibabad, Ghaziabad – 201005
📞 Phone: 8800159445
We appreciate your trust in ABX PERFUMES and strive to ensure a seamless shopping experience!